Shipping & returns

Shipping

EU Gardencenter uses the services of DPD, the costs are calculated on the basis of the shipping costs and weight. We ship with DPD Predict, so you can track your shipment with the track & trace code that we send. Your order will be sent in neutral boxes. There are products that have to be shipped on a pallet, the associated costs have also been calculated.

Packages

We are bound by rules regarding packages. Our packages may weigh up to 31 kg and have a size of 300 cm. As a result, your order will be packed in several packages if it does not fall within 31 kg or the size of 300 cm, these costs will be passed on. If we receive your order in one package, we will return the extra shipping costs.

Returns

You have the right to return your order up to 14 days after receipt without giving any reason. To exercise this right, please contact us at [email protected] The costs for returning from you to us are for your own account. If you make use of your right of withdrawal, the product will be returned with all accessories and - if reasonably possible - in the original condition and packaging. We will then refund the purchase amount within 14 days of receipt of your return.